Real-Time Synchronization
Keep your systems perfectly in sync — automatically and continuously.
W3 Connect provides real-time, two-way synchronisation between MaxOptra and your connected business systems, ensuring that data is always accurate, consistent and up to date across your operation.
As soon as an order is created, updated or completed in your ERP, WMS, CRM or other source system, W3 Connect can automatically push the changes into MaxOptra. Likewise, delivery statuses, PODs and tracking updates from MaxOptra can be sent back to your back-office systems without manual intervention.
How It Works
W3 Connect monitors connected systems using APIs, webhooks and scheduled checks.
When a change is detected:
- The update is validated
- Business rules are applied
- Data is transformed if required
- The change is synchronised to the destination system
This process happens automatically and securely in the background.
Two-Way Data Flow
Real-time synchronisation is not limited to one direction.
Typical flows include:
- ERP → MaxOptra (new orders, changes, cancellations)
- MaxOptra → ERP (status updates, POD, completion info)
- Finance systems ← delivery completion data
- Customer portals ← live tracking information
This ensures every team and system is working from the same information.
What Can Be Synchronised
- Orders and jobs
- Addresses and contact details
- Delivery time windows
- Reference numbers and custom fields
- Status and tracking updates
- Proof of delivery (signatures, photos, notes)
- Charges and cost data
Mappings are fully configurable to match your business processes.
Built for Reliability
W3 Connect includes:
- Automatic retry handling
- Error detection and logging
- Duplicate protection
- Transaction references for traceability
If an issue occurs, it is logged and visible, allowing quick investigation and resolution.
The Benefits
- No manual re-keying
- Faster order processing
- Fewer errors
- Up-to-date visibility for operations and customers
- Scales easily as volumes grow